Spectrum Outage in Wilmington, North Carolina (2024)

Spectrum Outage in Wilmington, North Carolina (1)

Problems detected

Users are reporting problems related to: internet, wi-fi and tv.

The latest reports from users having issues in Wilmington come from postal codes 28401, 28403, 28408, 28412, 28411 and 28405.

Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.

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What isn't working?

Please let us know what issue you are experiencing with Spectrum:

Thank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!


In the last three months, how would you rate Spectrum?

2.26 out of 5 259,358 ratings

Thank you!

Problems in the last 24 hours in Wilmington, North Carolina

The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in Wilmington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Spectrum Outage in Wilmington, North Carolina (9)

May 24: Problems at Spectrum

Spectrum is having issues since 03:00 PM EST. Are you also affected? Leave a message in the comments section!

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Most Reported Problems

The following are the most recent problems reported by Spectrum users through our website.

  1. Spectrum Outage in Wilmington, North Carolina (10)

    Internet (62%)

  2. Spectrum Outage in Wilmington, North Carolina (11)

    Wi-fi (14%)

  3. Spectrum Outage in Wilmington, North Carolina (12)

    TV (9%)

  4. Spectrum Outage in Wilmington, North Carolina (13)

    Total Blackout (8%)

  5. Spectrum Outage in Wilmington, North Carolina (14)

    E-mail (4%)

  6. Spectrum Outage in Wilmington, North Carolina (15)

    Phone (2%)

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Live Outage Map Near Wilmington, New Hanover County, North Carolina

The most recent Spectrum outage reports came from the following cities:Wilmington, Leland and Castle Hayne.

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CityProblem TypeReport Time
Spectrum Outage in Wilmington, North Carolina (16)WilmingtonInternet
Spectrum Outage in Wilmington, North Carolina (17)WilmingtonTV
Spectrum Outage in Wilmington, North Carolina (18)WilmingtonInternet
Spectrum Outage in Wilmington, North Carolina (19)WilmingtonInternet
Spectrum Outage in Wilmington, North Carolina (20)WilmingtonInternet
Spectrum Outage in Wilmington, North Carolina (21)WilmingtonPhone

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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

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Spectrum Issues Reports Near Wilmington, North Carolina

Latest outage, problems and issue reports in Wilmington and nearby locations:

  • Spectrum Outage in Wilmington, North Carolina (22)Windy Johnson (@jwindy89) reported fromMyrtle Grove, North Carolina

    @GetSpectrum why would somebody want to get cable from your company when y'all got no supervisor to talk to a customer for 2 hours what kind of mess is that

  • Spectrum Outage in Wilmington, North Carolina (23)RC (@RDUBCOLE) reported fromMurraysville, North Carolina

    @Ask_Spectrum It’s not about the “correct” information, it’s the fact they never asked a long time customer why I was walking out the door. Customer service impacts customer loyalty.

  • Spectrum Outage in Wilmington, North Carolina (24)cole (@plott_cole) reported fromBayshore, North Carolina

    @Ask_Spectrum I literally missed an online exam today because you cannot fix an outage in 12 hours, thank you for always going down when needed most...

  • Spectrum Outage in Wilmington, North Carolina (25)Duresspacito, DCI# 1223-874-293 (@duresspacito) reported fromSilver Lake Mobile Home Park, North Carolina

    Thanks for ruining christmas with your garbage *** service @GetSpectrum What a terrible company. Go **** yourself sideways.

  • Spectrum Outage in Wilmington, North Carolina (26)Kelly Rowe (@KellyRowe910) reported fromSea Breeze, North Carolina

    Dear @GetSpectrum please fix this man sh*t so he quits clogging up my timeline because y’all got sh*tty services. I swear, it’s like once every other week he complains and it takes up all my activity 🤣🤣😂😂

  • Spectrum Outage in Wilmington, North Carolina (27)Christopher Courie (@Chris_Courie) reported fromSilver Lake Mobile Home Park, North Carolina

    @Ask_Spectrum Requested along with many other people for some time now. Sounds like I just need to cancel and go with another provider. Thanks I will be giving @DIRECTV a call soon due to your inaction

Spectrum Issues Reports

Latest outage, problems and issue reports in social media:

  • Spectrum Outage in Wilmington, North Carolina (28)bob bilder (@bbilder99) reported

    Too Bad @YESNetwork does not go after @GetSpectrum for denying its paying customers the right to use the YES APP on their phones when not in their Spectrum home wifi network.

  • Spectrum Outage in Wilmington, North Carolina (29)Christi Derington (@christi7554) reported

    I live on I20 in Hudson Oaks and can't get internet. @GetSpectrum told us it would be $35K to get it here and they would cover $8K. ALL our neighbors have internet. Very busy area. @nxlink said we have too many trees to get a good signal to their towers. NEED TO WORK FROM HOME!!

  • Spectrum Outage in Wilmington, North Carolina (30)Mando V (@Manddizzeee) reported

    @GetSpectrum @Ask_Spectrum you have got to have the worst internet service ever. It’s terrible. Trash. Garbage. For my Spanish-speaking people Basura

  • Spectrum Outage in Wilmington, North Carolina (31)ً (@najahslavishh) reported

    @Ask_Spectrum what the hell is going on? There’s an outage every other day when are my services going to be restored I work from home so...........

  • Spectrum Outage in Wilmington, North Carolina (32)K. Choice (@ServantKChoice) reported

    I hate @GetSpectrum, them and this 3 hour dumb outage...l have work to do!!!!

  • Spectrum Outage in Wilmington, North Carolina (33)Keith Glenn (@kglenniv) reported

    So a new @Verizon customer will pay less than one that has been around a number of years. Also, I guess 6 pm was time for the agent princess to go home because suddenly my chat was stopped. Time to look and see what @GetSpectrum has

  • Spectrum Outage in Wilmington, North Carolina (34)K. Choice (@ServantKChoice) reported

    @Ask_Spectrum when is the service going to be back on, Dallas Texas...

  • Spectrum Outage in Wilmington, North Carolina (35)Danny Allan (@DAllan70) reported

    @Ask_Spectrum, I know I've been mad at you before, but I didn't know how good I had it. I'm currently struggling to even get a connection with this janky satellite connection. Please make internet service available at my house

  • Spectrum Outage in Wilmington, North Carolina (36)Alex (@imBergFPS) reported

    Yo @GetSpectrum you guys are the most dog **** internet service in the market

  • Spectrum Outage in Wilmington, North Carolina (37)Hennie Bogan (@HennieBogan) reported

    I don’t have the first ******* clue how @GetSpectrum gets away with the **** they pull. 8 years in NY and have never had whole home WIFI in EITHER house.

Spectrum Outage in Wilmington, North Carolina (2024)

FAQs

Why is the internet not working for Spectrum? ›

Make sure your modem is set up properly and that there aren't any loose or damaged connections. Verify that you're using your Spectrum-issued modem. Move closer to your WiFi router. You'll get the best WiFi signal within roughly 125 feet from the router.

How do I check the Spectrum outage in my area? ›

If your services are currently impacted, you can check for known issues impacting your local service area by logging in to your account at Spectrum.net, downloading the My Spectrum App for Android or Apple devices, or visiting Outage Information and Troubleshooting.

How do I talk to a real person on Spectrum? ›

Contact Spectrum Mobile 24 x 7 at 866.782.2681 for technical support, account or billing assistance. To order new service or customize your Spectrum Mobile plan and devices, contact Spectrum Mobile at 866.991.6500, Monday-Sunday, 7AM-11PM ET.

Who is 833 267 6094? ›

Connect With Spectrum Customer Service

Call Spectrum 24/7 at 833-267-6094 for help with your account, your services, paying your bill, and more.

Why does my internet say connected but no internet access? ›

There can be a number of reasons for having no internet, even when the Wi-Fi symbol shows that you're connected. The most common cause is a problem with your router or modem, or a loose cable, but your internet can also fail because of a more technical reason.

Why is my internet not working? ›

There could be a number of factors that affect your internet connection. First, and most likely, is problems with your equipment. Restarting your modem/router will often resolve the issue. Other reasons why your internet may keep going out include inadequate speeds, network congestion and inclement weather.

How do I check my spectrum signal? ›

Open the My Spectrum App, and sign in with your username and password. Select Services. Your equipment will be listed there with either a status of “Connected,” “Unavailable” or “Connection Issue.” If you see a “Connection Issue” status next to your equipment, tap it.

Why is my Spectrum router red? ›

When the light on your router is red, you won't be able to connect to the internet. A red light could indicate a Spectrum outage, a malfunctioning router, or even a bad ethernet cable.

Who is 855 707 7328? ›

Spectrum: The name of the company that the transaction is related to. 855-707-7328: The phone number associated with the company.

Does Spectrum charge to talk to a representative? ›

Charter/Spectrum does charge a $5 fee, but only if a customer chooses not to use Charter's automated pay-by-phone system to make a payment on their account.

How do you communicate with someone on the Spectrum? ›

To help:
  1. say less and say it slowly.
  2. use specific key words, repeating and stressing them.
  3. pause between words and phrases to give the person time to process what you've said, and to give them a chance to think of a response.
  4. don't use too many questions.
Aug 20, 2020

How do I know if my Spectrum is down in my area? ›

How do I find Spectrum outage information? If your Spectrum Internet, cable TV or Home Phone service is not working, find out if a service outage has occurred in your area by visiting the Outage Information and Troubleshooting page.

What do I do if my Spectrum internet is not working? ›

If you have no internet connection to the Spectrum cable modem, follow the steps below:
  1. Make sure your modem is powered on.
  2. Make sure your modem is set up properly and that there aren't any loose or damaged connections.
  3. Verify that you are using your Spectrum-issued modem.
  4. Try restarting your device.

Should I answer an 833 number? ›

So while 833 is not a scam, you still need to exercise caution with unknown calls—even those that appear to be from a toll-free area code. A good rule of thumb is to be wary of unsolicited calls from numbers you don't recognize.

How to fix Spectrum internet red light? ›

Unplug all cables from the router (and modem, if you have separate devices), and leave them unplugged for about a minute. Plug everything back in and wait 5 minutes for everything to boot back up. This often clears up connection issues with Spectrum, including a red light on the router. Check if the modem is online.

What lights should be on my Spectrum modem? ›

Ideal Light Activity: This light showing solid green means all is well with the wireless connection. Even blinking green is a sign of good health for some modem-router combos. Other States: If you notice the Spectrum router flashing red, expect the wireless connection to be troubled.

How do I reset my internet connection? ›

Restart modem
  1. Unplug the power and Ethernet cables from the modem. ...
  2. Wait 2-3 minutes for the modem to fully power off. ...
  3. Reconnect the power and Ethernet cables to the modem.
  4. Wait for the Internet light to turn solid, then check if the internet is working properly.

References

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